• Facebook, Twitter and Google + will propose changes in some unfair terms of anti-fraud policies and conditions of use.
  • Additionally, companies must comply with European law in the fight against scams, committing to eliminate false promotions.


Facebook, Twitter and Google + have expressed their commitment to make changes to their conditions of use with the aim of respecting the European standard of consumer protection, today announced the European Commission (EC).

in a meeting between associations of consumers, companies and the own CE, these three social networks agreed to propose changes in several unfair terms of its terms of use and policies for the fight against fraud.

the meeting occurs after the authorities for the protection of consumers in the EU were asked to Facebook, Twitter and Google + that revise its terms of use to address these problems.

according to the EC, the conditions of use of these platforms must write in line with European consumer protection legislation, implying that the conditions that create a significant imbalance between the rights and obligations of the parties will be considered unfair and lacking in validity.

in practice, some clauses tailored to Community law can not deprive consumers of their right to go to the courts of their Member State of residence or modify unilaterally the conditions of use, among other cases.

on the other hand, companies must also meet European law in the fight against scams committing to eliminate fraudulent promotions and other false campaigns as soon as they are aware of its existence.

the three companies now have a month for a more detailed list of the changes that take place to comply with the regulatory framework of the EU, to the EC and consumer protection authorities examined subsequently.

according to the EC, consumer protection agencies might resort to coercive measures if the proposals that make the companies are not “satisfactory”.

the European Commissioner for Justice, consumer and gender equality, Vera Jourova said that the growing importance of social media in the lives of Europeans indicates that “it is when to ensure that the EU’s strict rules, aimed at the protection of consumers, are also met in this sector”.

“It is not acceptable that only EU consumers can resort to a California Court to resolve a dispute, or we can accept that users see is deprived of his right to cancel a purchase online”, saw the police station.